Privacy Policy
Last Updated: December 13, 2024
1. Introduction
At 5KM Software Tech Co., Ltd. ("we," "our," or "us"), we believe in both innovation and privacy. This Privacy Policy explains how we handle your information with care and respect when you use our website (5km.tech) and software products (collectively, our "Services").
2. Information We Collect
2.1 Information You Provide
Account Information (email address, name (optional), payment information)
User Preferences (application settings, customization choices)
Communications (customer support messages, feedback)
2.2 Automatically Collected Information
Device Information (operating system, device type, browser type and version)
Usage Data (feature interaction patterns, performance metrics, error reports)
Network Data (IP address, approximate location, access times)
3. How We Use Your Information
3.1 Core Service Purposes
Providing and maintaining our Services
Processing your transactions
Authenticating your access
Sending essential service notifications
3.2 Improvement and Development
Analyzing usage patterns
Debugging and fixing issues
Developing new features
4. Data Protection
4.1 Security Measures
Industry-standard encryption
Secure data transmission
Regular security assessments
4.2 Data Storage
Secure cloud infrastructure
Encrypted databases
Regular backup procedures
5. Data Retention
5.1 Retention Periods
Account data: Until account deletion
Usage data: 24 months
Communication records: 36 months
Payment information: As required by law
5.2 Data Deletion
Automatic deletion after retention period
Manual deletion upon request
Secure erasure procedures
6. Your Privacy Rights
6.1 Access Rights
Request copies of your data
View collected information
Check processing purposes
6.2 Control Rights
Update personal information
Delete account and data
Opt-out of communications
6.3 Additional Rights
Object to processing
Restrict processing
Withdraw consent
File complaints with authorities
7. Third-Party Services
7.1 Service Providers
Payment processors
Analytics services
Cloud storage providers
Email service providers
7.2 Data Sharing
We share data only with:
Service providers who need it
Legal authorities when required
Third parties with your consent
Affiliated companies (if any)
8. Children's Privacy
Our Services are not intended for children under 13
We do not knowingly collect children's data
Parents can request data deletion
We comply with children's privacy laws
9. International Data Transfers
Data may be processed internationally
We ensure appropriate safeguards
We comply with data transfer regulations
We protect data across borders
10. Policy Updates
10.1 Change Process
Regular policy reviews
Update notifications
Grace period for major changes
Continued access implies acceptance
10.2 Version History
Available upon request
Archived versions maintained
Change logs preserved
Previous versions accessible
11. Contact Information
For privacy-related matters:
Email: [email protected]
Support: https://5km.tech/help
Response Time: Within 48 hours
12. Compliance
We comply with applicable data protection laws:
GDPR (European Union)
CCPA (California)
PIPL (China)
Other applicable regulations
5KM Software Tech Co., Ltd.
Last Updated: December 13, 2024
By using our Services, you acknowledge you have read and understood this Privacy Policy.