Privacy Policy

Last Updated: December 13, 2024

1. Introduction

At 5KM Software Tech Co., Ltd. ("we," "our," or "us"), we believe in both innovation and privacy. This Privacy Policy explains how we handle your information with care and respect when you use our website (5km.tech) and software products (collectively, our "Services").

2. Information We Collect

2.1 Information You Provide

  • Account Information (email address, name (optional), payment information)

  • User Preferences (application settings, customization choices)

  • Communications (customer support messages, feedback)

2.2 Automatically Collected Information

  • Device Information (operating system, device type, browser type and version)

  • Usage Data (feature interaction patterns, performance metrics, error reports)

  • Network Data (IP address, approximate location, access times)

3. How We Use Your Information

3.1 Core Service Purposes

  • Providing and maintaining our Services

  • Processing your transactions

  • Authenticating your access

  • Sending essential service notifications

3.2 Improvement and Development

  • Analyzing usage patterns

  • Debugging and fixing issues

  • Developing new features

4. Data Protection

4.1 Security Measures

  • Industry-standard encryption

  • Secure data transmission

  • Regular security assessments

4.2 Data Storage

  • Secure cloud infrastructure

  • Encrypted databases

  • Regular backup procedures

5. Data Retention

5.1 Retention Periods

  • Account data: Until account deletion

  • Usage data: 24 months

  • Communication records: 36 months

  • Payment information: As required by law

5.2 Data Deletion

  • Automatic deletion after retention period

  • Manual deletion upon request

  • Secure erasure procedures

6. Your Privacy Rights

6.1 Access Rights

  • Request copies of your data

  • View collected information

  • Check processing purposes

6.2 Control Rights

  • Update personal information

  • Delete account and data

  • Opt-out of communications

6.3 Additional Rights

  • Object to processing

  • Restrict processing

  • Withdraw consent

  • File complaints with authorities

7. Third-Party Services

7.1 Service Providers

  • Payment processors

  • Analytics services

  • Cloud storage providers

  • Email service providers

7.2 Data Sharing

We share data only with:

  • Service providers who need it

  • Legal authorities when required

  • Third parties with your consent

  • Affiliated companies (if any)

8. Children's Privacy

  • Our Services are not intended for children under 13

  • We do not knowingly collect children's data

  • Parents can request data deletion

  • We comply with children's privacy laws

9. International Data Transfers

  • Data may be processed internationally

  • We ensure appropriate safeguards

  • We comply with data transfer regulations

  • We protect data across borders

10. Policy Updates

10.1 Change Process

  • Regular policy reviews

  • Update notifications

  • Grace period for major changes

  • Continued access implies acceptance

10.2 Version History

  • Available upon request

  • Archived versions maintained

  • Change logs preserved

  • Previous versions accessible

11. Contact Information

For privacy-related matters:

12. Compliance

We comply with applicable data protection laws:

  • GDPR (European Union)

  • CCPA (California)

  • PIPL (China)

  • Other applicable regulations

5KM Software Tech Co., Ltd.
Last Updated: December 13, 2024

By using our Services, you acknowledge you have read and understood this Privacy Policy.