Refund Policy

Last Updated: December 13, 2024

1. Our Commitment

At 5KM Software Tech, we stand behind the quality of our products. If you're not entirely satisfied with your purchase, we're here to help with a straightforward refund process.

2. Refund Eligibility

2.1 Standard Terms

  • 14-day money-back guarantee on all our products

  • No questions asked policy

  • Full refund of the purchase price

  • Available for first-time purchases of each product

2.2 Coverage

  • All software products and licenses

  • All features and updates received during the period

  • Individual and team purchases

3. How to Request a Refund

3.1 Submit a Request

  • Visit our Help Center at 5km.tech/help

  • Click on "Submit a Request"

  • Select "Refund Request" from the topic menu

  • Fill in the required information

  • Submit your request

3.2 Processing Timeline

  • Confirmation email: Immediate

  • Request review: Within 24 hours

  • Refund processing: 1-5 business days

  • Bank/payment provider processing: 5-10 business days

4. Important Considerations

4.1 Refund Limitations

Refunds may not be available if:

  • The 14-day period has expired

  • License terms have been violated

  • Unauthorized sharing has occurred

  • Multiple refund requests from same account

  • Terms of Service violations are detected

4.2 Payment Methods

  • Refunds are processed to original payment method

  • Alternative refund methods may be arranged if needed

  • Processing time varies by payment provider

5. Special Circumstances

5.1 Technical Issues

  • Our support team will assist with technical difficulties

  • Documentation of issues may be requested

  • Alternative solutions will be offered when possible

5.2 Bulk Purchases

  • Custom refund terms may apply

  • Contact our support team for specific arrangements

  • Enterprise customers have dedicated support channels

6. After Refund

6.1 What to Expect

  • Software license will be deactivated

  • Access to premium features will end

  • Previously exported data remains yours

  • Confirmation email will be sent

6.2 Future Purchases

  • Welcome to purchase again in the future

  • New purchases subject to standard terms

  • Previous refunds may be considered

7. Customer Support

We're here to help:

  • Help Center: https://5km.tech/help

  • Response Time: Within 24 hours

  • Business Hours: Monday-Friday, 9:00 AM - 5:00 PM (UTC+8)

8. Policy Updates

  • Policy subject to change without notice

  • Current version always available at 5km.tech/refund

  • Changes effective immediately upon posting

  • Previous refund requests honored under original terms

5KM Software Tech Co., Ltd.
Last Updated: December 13, 2024

This refund policy is part of our commitment to customer satisfaction and fair business practices.