Refund Policy

Last Updated: December 13, 2024

1. Our Commitment

At 5KM Tech, we stand behind the quality of our products. If you're not entirely satisfied with your purchase, we're here to help with a straightforward refund process.

2. Refund Eligibility

2.1 Standard Terms

  • 14-day money-back guarantee on all our products

  • No questions asked policy

  • Full refund of the purchase price

  • Available for first-time purchases of each product

2.2 Coverage

  • All software products and licenses

  • All features and updates received during the period

  • Individual and team purchases

3. How to Request a Refund

3.1 Submit a Request

  • Visit our Help Center at 5km.tech/help

  • Click on "Submit a Request"

  • Select "Refund Request" from the topic menu

  • Fill in the required information

  • Submit your request

3.2 Processing Timeline

  • Confirmation email: Immediate

  • Request review: Within 24 hours

  • Refund processing: 1-5 business days

  • Bank/payment provider processing: 5-10 business days

4. Important Considerations

4.1 Refund Limitations

Refunds may not be available if:

  • The 14-day period has expired

  • License terms have been violated

  • Unauthorized sharing has occurred

  • Multiple refund requests from same account

  • Terms of Service violations are detected

4.2 Payment Methods

  • Refunds are processed to original payment method

  • Alternative refund methods may be arranged if needed

  • Processing time varies by payment provider

5. Special Circumstances

5.1 Technical Issues

  • Our support team will assist with technical difficulties

  • Documentation of issues may be requested

  • Alternative solutions will be offered when possible

5.2 Bulk Purchases

  • Custom refund terms may apply

  • Contact our support team for specific arrangements

  • Enterprise customers have dedicated support channels

6. After Refund

6.1 What to Expect

  • Software license will be deactivated

  • Access to premium features will end

  • Previously exported data remains yours

  • Confirmation email will be sent

6.2 Future Purchases

  • Welcome to purchase again in the future

  • New purchases subject to standard terms

  • Previous refunds may be considered

7. Customer Support

We're here to help:

  • Help Center: https://5km.tech/help

  • Response Time: Within 24 hours

  • Business Hours: Monday-Friday, 9:00 AM - 5:00 PM (UTC+8)

8. Policy Updates

  • Policy subject to change without notice

  • Current version always available at 5km.tech/refund

  • Changes effective immediately upon posting

  • Previous refund requests honored under original terms

5KM Tech, LLC.
Last Updated: December 13, 2024

This refund policy is part of our commitment to customer satisfaction and fair business practices.