Refund Policy
Last Updated: December 13, 2024
1. Our Commitment
At 5KM Software Tech, we stand behind the quality of our products. If you're not entirely satisfied with your purchase, we're here to help with a straightforward refund process.
2. Refund Eligibility
2.1 Standard Terms
14-day money-back guarantee on all our products
No questions asked policy
Full refund of the purchase price
Available for first-time purchases of each product
2.2 Coverage
All software products and licenses
All features and updates received during the period
Individual and team purchases
3. How to Request a Refund
3.1 Submit a Request
Visit our Help Center at 5km.tech/help
Click on "Submit a Request"
Select "Refund Request" from the topic menu
Fill in the required information
Submit your request
3.2 Processing Timeline
Confirmation email: Immediate
Request review: Within 24 hours
Refund processing: 1-5 business days
Bank/payment provider processing: 5-10 business days
4. Important Considerations
4.1 Refund Limitations
Refunds may not be available if:
The 14-day period has expired
License terms have been violated
Unauthorized sharing has occurred
Multiple refund requests from same account
Terms of Service violations are detected
4.2 Payment Methods
Refunds are processed to original payment method
Alternative refund methods may be arranged if needed
Processing time varies by payment provider
5. Special Circumstances
5.1 Technical Issues
Our support team will assist with technical difficulties
Documentation of issues may be requested
Alternative solutions will be offered when possible
5.2 Bulk Purchases
Custom refund terms may apply
Contact our support team for specific arrangements
Enterprise customers have dedicated support channels
6. After Refund
6.1 What to Expect
Software license will be deactivated
Access to premium features will end
Previously exported data remains yours
Confirmation email will be sent
6.2 Future Purchases
Welcome to purchase again in the future
New purchases subject to standard terms
Previous refunds may be considered
7. Customer Support
We're here to help:
Help Center: https://5km.tech/help
Response Time: Within 24 hours
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM (UTC+8)
8. Policy Updates
Policy subject to change without notice
Current version always available at 5km.tech/refund
Changes effective immediately upon posting
Previous refund requests honored under original terms
5KM Software Tech Co., Ltd.
Last Updated: December 13, 2024
This refund policy is part of our commitment to customer satisfaction and fair business practices.